Southern Curl Policies

Before you call or text the salon:

• Fill out our Request Appointment form online https://southerncurlatl.com/book-hair-apppointment-online/
• Include CLEAR front and back photos of YOUR hair in NATURAL lighting. PLEASE have someone take the photos for you so we can see your hair in its entirety.
• Also include an inspirational photo or 2 from the @Southerncurlatl Instagram or Facebook page ONLY. This ensures us that you like OUR style of cutting/highlighting and is a real photo as opposed to a manipulated/filtered photo/lighting.
• Be Prepared to provide a credit card to secure your appointment

Southern Curl Inc.
Client Service Agreement

Thank you for choosing Southern Curl Inc. for your hairstyling needs. We are committed to offering a personalized, professional experience while maintaining clear, respectful boundaries to protect both our clients and our business. By signing below, you agree to the following terms and policies:

🗓️ Bookings

We require your name, address, phone number, email, and at least one (1) emergency contact to book an appointment. A valid card on file is also required to confirm your service.

💳 Payment & Card Authorization

We accept all major credit/debit cards, cash, and personal checks. Payment is due in full at the end of each appointment.

By placing a card on file, you authorize us to charge for late cancellations, no-shows, deposits, and outstanding balances per our policies. Your card is stored securely through our booking system.

⏰ Punctuality & Late Arrivals/Stuck in Traffic

Appointments are carefully scheduled to ensure the best possible experience.

Here at Southern Curl, we ask that all clients try to arrive at the salon 15 minutes before their scheduled time. We have a 15-minute late policy. If you are running late, please call or text to let us know (404-352-2875). Should you arrive more than 15 minutes late, you may have to forfeit your appointment and you will be charged 100% of the cost of the scheduled service. As always, we will do our best to accommodate you and your service.

Repeated late arrivals may result in a rescheduling restriction or additional non-refundable deposit requirements.

❌ Cancellation & No-Show Policy

Each client receives one (1) courtesy waiver, which can be used to avoid a cancellation fee. It will be noted in your profile with the date of the late cancellation.

If we do not hear from you within the no-show window, the full service fee will be charged.

In cases where a client cancels/reschedules more than 2 times within 16 weeks, a non-refundable deposit may be required for future bookings.

Your appointments are very important to us at Southern Curl Inc. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully require 48 hours’ notice for any schedule changes or cancellations. All booked services receive reminders two weeks, one week, five days, and three days before the scheduled appointment (you must opt in when we schedule your first appointment). PLEASE confirm by typing a reply to your reminder confirmation.

If you cancel your appointment 24 hours in advance, you will be charged 50% of the cost of the scheduled service(s). No-calls/same-day cancellations will be charged 100% of the cost of the scheduled service(s). If you confirm and you do not contact us via call or text (404-352-2875) to cancel or reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the scheduled service. We check email/voice/text messages on non-business days, so PLEASE leave a message if you need to reschedule/cancel.

Should you require to be rebooked due to not following the “How To Arrive” instructions, you will be responsible for 100% of the cost of the scheduled services from your original appointment.

BEGINNING DECEMBER 1st, 2020 – If we do not receive a reply to the email/text reminder at least 48 hours in advance, your appointment is removed from the schedule and you will receive a cancellation email. All we ask is for the courtesy of a cancellation. If you decide you do not need a part of the service you are booked for, you must also give notice 48 hours in advance, as we need to remove the service from your appointment and open it up to another client, or you will be 100% responsible for the services you committed to. Confirmation emails, texts, and manual texts are sent 7, 5, and 3 days before the booked appointment. All unconfirmed appointments are canceled 48 hours before the requested date. (We keep a log that shows if the text or email was received or if it bounces, for your reference if needed.)

Please understand that it is your responsibility to remember your appointment date and time to avoid a late arrival, a missed/cancelled appointment, and/or a cancellation fee. If you confirm and then cancel within the 48-hour window, you will be responsible for the late cancellation or same-day cancellation fees.

♻️ Redo / Adjustment Policy

Your satisfaction is our priority. If you are not happy with your service, please contact us as soon as possible, as adjustments must be made within 7 days of receiving services. Adjustments are intended to address technical inconsistencies from the original request—not changes of preference. The stylist will assess the situation and determine whether the redo is complimentary or full service cost.

🚫 Right to Refuse Service

We reserve the right to refuse service to anyone who poses a health, hygiene, or safety risk—including but not limited to:

• Open wounds, lice, or skin conditions
• Contagious illness
• Disrespectful, inappropriate, or disruptive behavior

If refusal is deemed necessary, you may be asked to leave and future services may be denied.

🔁 Product Exchange Policy

We do not offer refunds of any kind.

Products may be exchanged within 14 days of purchase. Please note: if you are new to the natural curl lifestyle, it may take a couple of months for your curls to detox from previous use of silicones and sulfates. We ask that you trust the process and only use the recommended products that your curl specialist prescribed for your curls. The journey to healthy, hydrated curls requires patience and a curl-specific routine. Please trust the process.

👥 Guests, Minors & Pets

To ensure a calm and safe environment:

• Only scheduled clients over the age of 16 will be permitted alone in the service area
• Children under 3 must be supervised at all times and must be receiving a service that day
• Pets are not allowed, with the exception of certified service animals

♿ Accessibility

We offer wheelchair access for one guest at a time. Please contact us in advance if any accommodations are needed.

🚭 Salon Etiquette

Our space is designed to be inclusive, calm, and professional. We ask that clients:

• Speak respectfully
• Silence mobile devices
• Refrain from discriminatory or inappropriate conversation

Any violation may result in refusal of service.

🧾 Personal Items

We are not responsible for any lost or stolen personal belongings. Please check your area before leaving.

⚖️ Limitation of Liability

By receiving services, you agree not to hold Southern Curl Inc., its staff, or its affiliates liable for any damage, reaction, or injury resulting from products or services provided.

📝 Dispute Resolution

Any dispute related to this agreement will begin with good faith informal negotiation. If unresolved within 14 days, mediation will follow in Atlanta, as facilitated by the American Arbitration Association.

📍 Governing Law

This agreement is governed by the laws of the State of Georgia.

📋 Entire Agreement

This agreement constitutes the full understanding between both parties. It may not be altered without written consent from both client and company.

By completing the form below, you confirm that you have read, understood, and agree to the terms in this agreement.